Telstra has impaired external-facing accessibility to an information supply utilized by some enterprise and wholesale customers to handle community setups and use, with it presently unattainable for per week.
The CustData – shopper info – self-service web site was eliminated of what iTnews comprehends is sudden job.
The particular nature of the issue cannot be confirmed by iTnews
It’s comprehended that CustData continues to be inside simply accessible to Telstra crew, nevertheless exterior accessibility has really been eliminated.
Accessing the net web page generates a “www.telstra.net refused to connect” mistake.
There is presently no ETA for accessibility to be renewed, with customers needing to go after any form of modifications – equivalent to to DNS setups – by logging an help ticket through a numerous system, Telstra Connect, or by calling a quantity.
“Last week, we took the CustData database offline to make updates to the system,” a Telstra speaker knowledgeable iTnews.
“While we don’t but have really a validated timeline for conclusion, we’ll stay to attach with pertinent customers to keep up them notified on development.
“To support customers while this work is underway, we have a dedicated team that can support any service changes required until full customer access is restored.”
CustData is promoted [pdf] as a “secure account information and management portal” that may be utilized to “configure and test services, view outage reports and log faults, [access] comprehensive service performance reporting tools, check monthly usage reports [and] manage usage threshold alerts.”
The Telstra literary works retains in thoughts that “CustData could provide first evidence of a denial of service (DoS) attack, mail relay issue, open proxy issue, virus activity or poor network configuration.”
The telco’s speaker said that influenced enterprise customers must make use of Telstra Connect “to lodge a support request” whereas wholesale customers must name 1300 897 378 to have modifications to their options made by hand.
Some managers are comprehended to have really postponed way more intricate modifications to their settings whereas CustData continues to be unattainable.
